How to be more productive in carpet cleaning
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer. The post How to be more productive in carpet cleaning appeared first on...
View ArticleHow to be more productive in commercial cleaning setup
This Commercial “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile. The post How to be more productive in commercial cleaning setup appeared...
View ArticleOrganize your truck for efficiency
Let's focus on your "prime work space"- your trucks! And yep- I'm gonna hit ya with an old cliche: "A place for everything and everything in its place." The post Organize your truck for efficiency...
View Article“Pre-introduce” your techs to your client BEFORE they arrive!
Improve the relationship with the customer by focusing on calming the typical fears a home owner has about a new, unknown (and possibly very strange) carpet cleaning technician walking into their home....
View ArticleAnalyzing each complaint will “tune up” your company
A complaining customer is just a wake up call to "tune up" your company. But before you can make these positive changes you need lots of "Why, When, Where, What and HOW?" answers. The post Analyzing...
View ArticleDon’t “surprise” me!
Success in business is based on clear, honest and open communication between all involved. Make it easy with a Production Day Sheet. The post Don’t “surprise” me! appeared first on Strategies for...
View ArticleHow to keep cleaning equipment in working condition
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away. The post How to keep cleaning equipment in working condition appeared first on Strategies...
View ArticleStop sending broken/unsafe equipment back out on the job!
Equipment breaks down. Its part of production and nature of our industry. It's OK. But continously sending damaged equipment back into the field is NOT ok. Here's how to break the cycle... The post...
View Article“What happens IF…?”
The single most important "working safely" rule is a simple one-size-fits-all question... The post “What happens IF…?” appeared first on Strategies for Success - (SFS).
View ArticleWinter safety reminders BEFORE the snow hits!
Even if you fill your cleaning schedule this winter you still must work safely and efficiently. The post Winter safety reminders BEFORE the snow hits! appeared first on Strategies for Success - (SFS).
View ArticleKeep it simple, sweetheart!
Does your cleaning/restoration company have these “Making It Easier” procedures implemented? The post Keep it simple, sweetheart! appeared first on Strategies for Success - (SFS).
View ArticleMaking the Cheerleader- EASILY!
Give your workers a Service System (a SCRIPT!) to consistently guide the transaction’s Moments of Truth! The post Making the Cheerleader- EASILY! appeared first on Strategies for Success - (SFS).
View ArticleStep-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency! The post Step-by-step BEFORE you knock on the door! appeared first on Strategies...
View ArticleCommunicate the week’s priorities
It is vital to communicate to employees your company’s daily, weekly and long term priorities. Here’s one way to do it … The post Communicate the week’s priorities appeared first on Strategies for...
View ArticleHow to increase your client’s “ASO Awareness”
Your challenge? You and your staff are busy! Yep, you need to “automate” the process … The post How to increase your client’s “ASO Awareness” appeared first on Strategies for Success - (SFS).
View ArticleBack to Basics with “Service Systems” (part 2)
Service Systems “make it easier to do it right than to do it wrong” for you and your techs! The post Back to Basics with “Service Systems” (part 2) appeared first on Strategies for Success - (SFS).
View ArticleHow to reduce commercial complaints
This simple checklist consistently guides your front-line service worker’s relationship with your clients The post How to reduce commercial complaints appeared first on Strategies for Success - (SFS).
View ArticleKeep your van(s) clean and organized
Stay organized and efficient with multiple trucks/ techs. Here Steve offers 5 tips to make a difference right now! The post Keep your van(s) clean and organized appeared first on Strategies for...
View ArticleHOW to grow into a “Critical Mass Business”
Steve offers 5 tips to start growing into a CMB today. The post HOW to grow into a “Critical Mass Business” appeared first on Strategies for Success - (SFS).
View ArticleForward Scheduling fills your schedule a year in advance!
Forward Scheduling increases your customer’s cleaning frequency AND boosts your bottom line? We offer 4 tips to increase your repeat customers. The post Forward Scheduling fills your schedule a year in...
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